Trollbeads Club
FAQ
FAQ
Terms & Conditions
-The Welcome Days offer is available via the Trollbeads e-store, trollbeads.co.za, and at our Canal Walk store only
-This offer runs from 01/12/2023 until 23:59 15/12/2023. | Orders placed before or after these promotional dates will not qualify for the discounted prices
- The Offer discount cannot be used in conjunction with any other promotion or coupon code, excluding the ‘Free Shipping’ promotion
-These promotions are for customers with a SA delivery address only
-This Offer is subject to stock availability and, whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Trollbeads SA has the right to end the promotion early without notice or cancel a pending order due to insufficient stock levels
- Refunds and exchanges are subject to our Returns policy
-These promotional terms and conditions are in addition to our standard terms & conditions which continue to apply
Are you 18 years old or older?
Sorry, the content of this store can't be seen by a younger audience. Come back when you're older.
Trollbeads Club is an members-only club that gives exclusive access to:
Online registration - online payment and your welcome package will be sent to you by courier or via PostNet.
Payment can be made by any of the payment methods available on our online store.
The Trollbeads Club Membership Package will be available within 4 weeks of confirming your online membership.
Membership renewal is not automatic, and therefore you can renew at any time by logging into your "Account" and going to the "Renewal" section.
You can recover your password by clicking "Login" and then "Forgot your password?” Follow the procedure indicated to recover your credentials.
You certainly can! If you want to switch from an annual to a three-year membership, you may simply do so by upgrading your membership. This can be done at any time, regardless of the expiration date of your current membership.
Rare Treasures are museum pieces or very limited stock of designs that are made available exclusively to club members.
Only one of the same bead may be purchased for each club membership.
In effect, that means you may only purchase one club bead (this comes free with your membership), and one of each Rare Treasure or Country Bead that are available. If there are three Country Beads available and 10 Rare Treasures, you may purchase one of each, totalling 13 beads.
Subscribe to the newsletter by entering your personal profile, or if you are already registered, check that our communications do not end up in your SPAM or Junk mail box.
The limited-edition Trollbeads Club Bead is released once a year, in the beginning of the year.
You may opt in to receive an e-mail when new exclusive offers are available to Trollbeads Club members. We will only send newsletter when there are new offers available. This is about once a month.